Best Small Business Tech Support Services for Success

Starting a small business is exciting and productive for the economy as it helps with not just employment but much more. However, the tech part of starting a business can be a time-consuming yet crucial aspect of the business. This is where small business tech support companies come into action. That way, businesses can focus on competition and grow their business. 

What is Small Business Tech Support?

Small business Tech Support takes care of setting up computers, internet connection, and software and makes sure that the tech side of your business runs smoothly. It offers services like troubleshooting and system updates to prevent data breaches and safety from cyber threats. You can get quick help from your tech support provider anytime anything goes wrong with your system or website. 

Tech Support helps with data backups, fixing software glitches, keeping your business running without interruption and minimizing downtime. Therefore, it helps your business thrive in today’s cutthroat tech-smart world. 

Top 4 Companies that provide Small business Tech Support

Following are four companies that provide technical support to various small businesses, along with the services they offer to provide: 

1. Zoho Corporation
2. Freshdesk
3. Help Scout
4. Zendesk

Zoho Corporation

Zoho Corporation was founded in 1996, by Sridhar Vembu and Tony Thomas with its corporate headquarters in Del Valle, Texas. It has various tools to offer for different parts of the business like finance and customer management. The company’s goal is to make software affordable for all businesses regardless of their size. The following are the services offered by Zoho: 

• Zoho CRM: It manages customer service and keeps track of sales.
• Zoho Books: This software is designed to take care of all sorts of accounting activities. For example, accounting for all big as well as petty expenses, managing finances, and invoicing.
• Zoho People: It manages Human Resource activities like the data of employees and their payroll.
• Zoho Projects: Helps the team plan projects and complete them on time. 
• Zoho Desk: This is a customer support software that helps with customer service. 
• Zoho Campaigns: Creates and sends emails to engage with customers. 
• Zoho Inventory: Helps the businesses keep track of how much stock goes out and comes in. Also, keep track of deliveries and orders placed. 
• Zoho One: One-stop solution for running the entire business. 

Freshdesk

Freshdesk is a customer support software, product of the company Freshworks Inc, founded in 2010. Its headquarters are in San Mateo, California, USA. Freshworks has grown rapidly over the past few years and now offers various useful services like IT, marketing, sales, customer service etc. 

The main goal of Freshdesk software is to answer the queries and doubts of customers and keep them satisfied. Services offered are: 

• Ticketing Questions: Organizing queries as tickets so that the team can track and manage them easily. 
• Knowledge Base: A library full of information about the company along with FAQs for basic and common queries. 
• Live Chat feature: Provides live assistance to customers in case of immediate assistance. 
• Automation: You can use automation features or repetitive tasks like emails for feedback and follow-ups. This in turn will help save your precious time. 
• Analysis: It analyzes the performance and customer satisfaction and provides insights on how to improve your customer service. 
• Multichannel Support: Helps the company provide customer service through various channels i.e. emails, phones, chat, social media, all from one platform. 

Help Scout

A customer support software company launched in 2011 by Nick Francis, Denny Swindle and Jared McDaniel. It is headquartered in Boston, Massachusetts, USA. Help Scout allows companies to provide top-notch support to their customers and create a better experience than ever. Services offered are:

• Inbox: Provides a shared inbox to support teams in order to manage customer emails and handle requests smoothly. 
• Knowledge Base: A place where all the company information and FAQs lie for common questions and doubts. 
• Live Chat Feature (Beacon): This feature helps customers when in need of immediate support. 
• Customer Profiles: Help Scout store customer details and history. This helps the companies understand the needs of the customers and provide better-personalized service in the future. 
• Analysis and Reporting: Provide a report on how well you did and how to improve the customer service in the future. 
• Automation: You can use this feature for repetitive tasks like follow up emails. This builds team efficiency. 

Zendesk

Firstly, Zendesk was founded in 2007 by Mikkel Svane, Alexander Aghassipour and Morten Primdahl. It is headquartered in San Francisco California, USA. Secondly, Zendesk offers tools to improve customer interactions across all channels. 

Zendesk is known for its flexibility as well as building and maintaining positive customer support. Services offered are 

• Ticketing System: Labels questions of customers as tickets. The team is easily able to handle requests, organize and respond to queries. 
• Help Center: Businesses can create a self service portal with a knowledge base of the company answering FAQs. 
• Live Chat: It has a live chat feature for customers who need immediate assistance with the help of a website. 
• Analysis and Reporting: Analyzes your performance as a company and provides insights on how to improve customer service quality, team performance and relations.
• Automation Feature: This manages the workflow as you can automate the repetitive tasks. 
• Omnichannel Support: Support teams can handle all requests and interactions from one place, be it email, phone, social media, or chat.